Fix “Sorry, we do not ship to your location.” in WooCommerce

If you’re wondering what’s broken: WooCommerce can’t find any shipping method that matches the customer’s address and your rules. So it assumes you don’t ship there.

Why this message shows up

This notice is WooCommerce’s way of saying:

“Given your current selling/shipping locations and shipping zones, this address is not eligible for shipping.”

In practice, it usually comes down to one of these:

• Your Selling location(s) or Shipping location(s) don’t include this country/region.
• No shipping zone covers the country/state/postcode, or the matched zone has no active methods.
• A product or plugin adds country-based restrictions that silently block shipping.
• Rarely, a theme/plugin conflict is filtering out all rates.

We’ll treat this like a decision tree so you don’t waste time. Start here:

Step 1: Decide if you really want to ship to this address

First question:

Is this destination supposed to be allowed?

• No, we truly don’t ship there.
  Then the message is technically correct. You may still want to:
  • Clarify the reason and offer alternatives (pickup, contact link, quote form).
  • Customize the default “no shipping” text with a plugin like No Shipping Message for WooCommerce so customers know what to do next.

  You don’t need to change zones—just your messaging and policy page.

• Yes, we do ship there.
  Then WooCommerce is misconfigured. Jump to If you do ship to this location and follow the steps in order.

Step 2: Fix your core WooCommerce location settings

Before touching zones, make sure WooCommerce is even allowed to sell/ship to that country.

2.1 Check “Selling location(s)” and “Shipping location(s)”

1. Go to WooCommerce → Settings → General.
2. Under Selling location(s), confirm one of:
   • Sell to all countries, or
   • Sell to specific countries and make sure the customer’s country is in the list.
3. Under Shipping location(s), confirm:
   • Ship to all countries you sell to, or
   • Ship to specific countries only and again ensure this country is included.
4. Click Save changes.

Quick test: refresh the checkout, re-enter the address, and see if shipping options appear. If not, move on.

Step 3: Confirm a shipping zone actually matches this address

Now we check the shipping zones—the main culprit most of the time.

3.1 See which zone WooCommerce is using (debug mode)

1. Go to WooCommerce → Settings → Shipping → Shipping options.
2. Enable Debug mode for shipping (if available).
3. Save, then visit your cart/checkout and enter the problem address.

WooCommerce should display a small debug notice telling you which shipping zone the customer matched (for example, “Customer matched zone: Europe” or “Locations not covered by your other zones”).

This tells you exactly where to look next.

3.2 If no zone or the wrong zone matches

1. Go to WooCommerce → Settings → Shipping → Shipping zones.
2. Check that there’s a zone whose Zone regions cover:
   • The customer’s country, and if used,
   • The correct state/region, postcode range or wildcard (e.g. 902*).
3. If not:
   • Create a new zone for that region, or
   • Edit an existing zone and add the missing country/state/postcodes.
4. Make sure your zones are ordered from most specific → least specific (e.g. city → state → country → “Rest of the world”). WooCommerce uses the first matching zone and ignores the rest.

Refresh the checkout, re-enter the address, and check the debug notice again. Once the correct zone is matched, we need to give it something to offer.

Step 4: Make sure the matched zone has active methods

If a zone matches but has no usable methods, WooCommerce can’t ship—and you’ll see this error (or a related “no shipping methods” notice).

4.1 Add at least one shipping method to the zone

1. In WooCommerce → Settings → Shipping → Shipping zones, click Edit on the zone that debug mode shows.
2. Under Shipping methods:
   • Click Add shipping method.
   • Choose Flat rate, Free shipping, or Local pickup (or your carrier plugin’s method).
   • Click Add shipping method again, then click the method’s name to configure it.
3. Ensure the method is Enabled and has a sensible cost/conditions.

Tip: if you want to ship “almost everywhere”, also add a conservative rate to the “Rest of the world” zone so customers who don’t match any specific zone still see something instead of this error.

4.2 Check postcode and weight conditions

Some methods or plugins only show rates if certain conditions are met (postcode pattern, weight, cart total, etc.). If all of them reject the order, WooCommerce acts as if you don’t ship there.

• Open each shipping method and look for:
  • Min/max order value
  • Weight limits
  • Postcode filters
• Temporarily relax those rules (for example, remove weight limits) and test again.

Step 5: Look for product-level and plugin-level restrictions

If zones and methods look correct but the message persists, something else may be blocking shipping for specific products or countries.

5.1 Test with a simple, known-good product

1. Create or pick a small test product with:
   • Standard shipping class (or none), and
   • No special restrictions set on the product.
2. Add only this product to the cart and try the problem address again.

If shipping works for the test product but not your real cart, you’re dealing with product-level rules.

5.2 Check shipping classes and restriction plugins

• Go to WooCommerce → Settings → Shipping → Shipping classes and confirm each class used by your products has valid rates configured in the matching zones.
• Look for plugins that restrict by country (fraud filters, country-based product restrictions, B2B rules, etc.) and temporarily disable them.
• Re-test checkout after each change to see which plugin or rule is blocking that destination.

If none of that fixes it…

At this point we need a bit more detail about your setup to narrow things down.

Scroll down, click Continue Chat, and send me:

1. The exact address you’re testing with (country, state/region, postcode).
2. A screenshot or summary of:
   • Selling location(s) and Shipping location(s), and
   • Your Shipping zones list and the zone that should match.
3. Which shipping plugins you’re using (official carriers, table rates, etc.).
4. Whether the error happens for all products or only some.

With that, we can walk through a more targeted debug (including logs and plugin conflicts) without breaking working regions.

Verification: how to know it’s really fixed

You’re in good shape when:

• The test address shows at least one shipping option instead of “Sorry, we do not ship to your location.”
• Shipping debug mode confirms the customer is matching the intended zone (not “Locations not covered by your other zones”).
• Your “Rest of the world” or fallback zone behaves the way you expect (either offers a rate or is intentionally blocked).
• Real customers can check out from all countries/regions you intend to serve, and are blocked only where you’ve explicitly decided not to ship.

Still stuck?

For AI help

Hit Continue Chat below and I’ll help you inspect your zones, methods, and any custom rules until this message is gone for the locations you care about.

For expert human help